Support

Help for AirPilot Home.

Find answers about connection, supported devices, scenes, statistics and the App Store launch. If something does not work as expected, send us a message directly.

Supported devices

Currently compatible model: Südwind Ambientika Smart.

Other Ambientika models without cloud access are not supported at this time.

Ambientika Smart Existing manufacturer account iPhone app

Independent app

AirPilot Home is not the official app from Südwind or Ambientika. The app uses an existing compatible device account to make zones easier to understand and control.

Quick help

If live status is missing, first check whether the ventilation units are reachable in the manufacturer app. Then restart AirPilot Home and reconnect the home.

FAQ

Which devices can I connect?

AirPilot Home currently supports Südwind Ambientika Smart. Models controlled only by remote, wired controller or local control cannot be connected.

Do I need an Ambientika account?

Yes. The devices must already be set up and reachable through a compatible manufacturer account.

Why is live status sometimes missing?

Dann wurde das Haus geladen, aber die aktuellen Pakete kamen nicht vollständig an. Häufige Gründe sind Funkstrecke, Cloud-Connection oder ein kurzer Netzwechsel am iPhone.

Are statistics stored?

When statistics are enabled, AirPilot Home stores aggregated measurements so trends can be shown in the zone dashboard.

Can I use custom scenes?

Yes. Scenes can be started manually or linked to rules. You can adjust their name, icon, appearance and behavior.

What should I do when zones look wrong?

First check room and zone names in the manufacturer app. AirPilot Home imports the connected home structure and adds its own presentation layer.